Shipping policy

At RigCraftor, we are committed to providing a reliable and efficient shopping experience. Here are the details of our shipping policy, which applies to all orders placed on our online store.

    1. Order Processing Times

      1. Orders are processed within 1 to 3 business days of payment confirmation.

      2. During periods of high demand (e.g. promotions or holidays), processing may take slightly longer.

      3. You will receive a confirmation e-mail including a tracking number once your order has been shipped.

    2. Delivery Options

      1. Standard: Economical delivery with estimated lead times of 3 to 7 business days (depending on destination).

      2. Expedited: Expedited delivery with estimated lead times of 2 business days (depending on destination).

      3. Express: Express delivery with estimated lead times of 1 business day (depending on destination).

    3. Shipping Costs

      1. Delivery charges are calculated according to weight, package dimensions and destination.

      2. Free shipping excludes Hawaii, Alaska, Puerto Rico, U.S. territories, Yukon, Nunavut, and the Northwest Territories.

    4. Customs Fees, Duties, and Taxes

      1. For customers outside of Canada, please note that customs fees, duties, and taxes may apply.

      2. RigCraftor is not responsible for covering these fees or delays caused by customs clearance.

      3. Customs duties, taxes, and import fees are non-refundable, unless the product is defective.

    5. Delivery Zone

      1. Canada and United States: Standard, Expedited and Express delivery available.

      2. International: Standard and Express delivery available.

    6. Order Tracking

      1. Once your order has been shipped, you will receive a tracking number by e-mail. You can track the status of your package via the selected carrier's website.

    7. Delivery Delays or Problems

      1. RigCraftor cannot be held responsible for delays caused by circumstances beyond our control (e.g. weather conditions, customs, strikes, etc.).

      2. We offer you the option to add shipping insurance at checkout, covering the full value of your product in case of loss or damage due to external factors.

      3. If your package is lost or damaged in transit, please contact us at support@rigcraftor.com for assistance.

    8. Return and Exchange Policy

      1. If you wish to return or exchange a product, please consult our Return Policy or contact our customer service department at return@rigcraftor.com.

    9. Questions or Assistance

      1. Email: info@rigcraftor.com

      2. Phone: +1-855-278-2520

     

    Shipping Insurance Policy

    At RigCraftor, we understand how important it is for your packages to arrive in perfect condition. That’s why we offer optional shipping insurance on our website to protect your purchases against damage or loss during transit.

    1. How to Subscribe to Shipping Insurance:

      1. During checkout on our website, you will have the option to add shipping insurance to your order. This option provides you with additional peace of mind for your purchases.

    2. What Shipping Insurance Covers:

      1. Damaged Packages: If your package arrives damaged, the insurance covers the cost of replacement or reimbursement for the product.

      2. Lost Packages: If your package is declared lost by the carrier, the insurance allows you to receive a refund or replacement.

      3. In the event of a refund, customs duties, taxes, and import fees will also be reimbursed.

    3. How to File a Claim:

      1. Photos of the damaged package (if applicable).

      2. Proof of delivery or tracking information for the package.

      3. Any other documentation requested by our team.

      1. Report the Issue: Contact us within 7 business days of receiving the package (or the estimated delivery date for lost packages) at support@rigcraftor.com.

      2. Provide Required Evidence:

      3. Claim Processing: Our team will review your request within 7 business days and inform you of the next steps (replacement, refund, or other solutions).

    4. Exclusions:

      1. Damage caused by misuse or improper installation of the product.

      2. Errors in the delivery address provided by the customer.

      3. Products damaged after delivery and acceptance by the customer.