FAQ - Find answers to your questions

By using equipment designed to keep them safely on the ground and minimize risky movements. Best practices include:

• Using strap launchers to secure loads without climbing onto the trailer
• Relying on stable, professional-grade access tools when elevation is unavoidable
• Choosing ergonomic equipment that reduces strain, fatigue, and loss of balance, such as three-step ladders

Tools that provide stable access and reduce the need to climb or balance on unsafe surfaces, such as:

• Professional-grade ladders and trucker’s steps fixed to the trailer to ensure stability and maintain three points of contact 
• Strap launchers and load-securing tools that allow drivers to work safely from the ground
• Ergonomic, durable equipment designed to reduce fatigue, strain, and loss of balance

Ergonomic tools designed specifically for trucking help reduce strain, fatigue, awkward movements, and the risk of back injuries around trailers. They include:

• Truck-specific ladders and trucker’s steps that provide stable, non-slip vertical access
• Strap launchers and strap winders that eliminate heavy lifting, throwing motions, and repetitive bending
• Ergonomic accessories such as winch bars and force bars that reduce effort and improve posture

By using professional-grade equipment designed to reduce physical strain around the trailer, where most injuries occur. Working more safely and efficiently with the right equipment reduces fatigue and helps minimize falls, repetitive movements, and musculoskeletal stress.

RigCraftor provides such tools, like secure truck-specific ladders, strap launchers, and ergonomic accessories. 

RigCraftor’s door helper is designed to reduce shoulder strain by allowing truckers to open stubborn trailer doors using controlled leverage instead of forceful pulling. Unlike traditional door bars or handles, it promotes safer body positioning, smoother movements, and better load distribution. This helps minimize jerky motions, fatigue, and shoulder injuries while improving comfort and confidence during daily operations as well as keeping hands clean from dirt and from muddy or icy door handles.

RigCraftor mitigates the risk of falls during loading, unloading, and cargo securing by replacing hazardous, improvised workarounds with purpose-built, industrial-strength equipment. To keep drivers safe and maintain three points of contact when elevation is unavoidable, our truck-specific ladders are engineered with non-slip steps, highly reliable anchoring, and ergonomic designs.

Additionally, we tackle fall prevention from the ground up: tools like our specialized strap launchers allow drivers to safely secure heavy loads without ever having to climb onto the trailer or balance on unsafe cargo surfaces. By reducing physical strain, repetitive bending, and risky movements, RigCraftor solutions minimize the fatigue and loss of balance that lead to workplace injuries.

Yes. RigCraftor offers ladder solutions for crane trucks and boom trucks.

The foldable ladder is built to provide safe, stable access in demanding work environments, with non-slip steps and a rugged, ergonomic design. It helps crane and boom truckers work more efficiently while reducing fall risks, fatigue, and injuries around the truck.

The best ladder design for use on flatbed trailers is one that provides stable, non-slip access while minimizing fall risks. Three-step trucker’s steps and simple ladders are the top-performing. Flatbed truckers typically benefit from:

• Lightweight, portable ladders or trucker’s steps that are easy to position and remove
• Wide, non-slip steps and secure contact points to maintain three points of contact
• Rugged, corrosion-resistant construction built for outdoor, high-traffic conditions

It should prioritize safety, durability, and ease of use in demanding environments. These key features reduce fall risks, fatigue, and injuries while improving efficiency and confidence:

• Non-slip steps and secure contact points to always maintain three points of contact
• Heavy-duty, corrosion- and impact-resistant materials built for intensive daily use
• Ergonomic, compact designs that are easy to deploy, handle, and store

Truck-specific ladders are designed for safety, durability, and efficiency in demanding trucking environments, unlike standard household ladders. They typically feature:

• Non-slip steps and secure contact points to maintain three points of contact around the truck
• Heavy-duty, corrosion- and impact-resistant materials built for outdoor, high-traffic use
• Compact, ergonomic designs made for frequent deployment, transport, and storage

RigCraftor ladders go further with a truck-specific attachment system: instead of leaning against the truck or trailer, they securely lock into dedicated mounting points, and their height is precisely standardized according to industry cargo requirements. Ladders attached to the trailer provide unsurpassed stability, regardless of the ground surface, whether slippery or icy.

Specialized equipment is less bulky, lighter, more durable, and safer than using dock stairs or pallets. It helps truckers work faster, safer, and with greater confidence around the trailer. Truck-specific equipment offers:

• Stable, non-slip access designed for uneven ground and real-world trucking conditions
• Proper height, secure footing, and ergonomic support to maintain three points of contact
• Durable, purpose-built construction that reduces fall risks, fatigue, and injuries

At RigCraftor, we are committed to providing a reliable and efficient shopping experience. Here are the details of our shipping policy, which applies to all orders placed on our online store.

Shipping Costs

1. Delivery charges are calculated according to weight, package dimensions and destination.
2. Free shipping excludes Hawaii, Alaska, Puerto Rico, U.S. territories, Yukon, Nunavut, and the Northwest Territories.

Customs Fees, Duties, and Taxes

1. For customers outside of Canada, please note that customs fees, duties, and taxes may apply.
2. RigCraftor is not responsible for covering these fees or delays caused by customs clearance.
3. Customs duties, taxes, and import fees are non-refundable, unless the product is defective.
   

Order Tracking

1. Once your order has been shipped, you will receive a tracking number by e-mail. You can track the status of your package via the selected carrier's website.

Delivery Delays or Problems

1. RigCraftor cannot be held responsible for delays caused by circumstances beyond our control (e.g. weather conditions, customs, strikes, etc.).
2. We offer you the option to add shipping insurance at checkout, covering the full value of your product in case of loss or damage due to external factors.
3. If your package is lost or damaged in transit, please contact us at support@rigcraftor.com for assistance.

Questions or Assistance

1. Email: info@rigcraftor.com
2. Phone: +1-855-278-2520

Order Processing Times

1. Orders are processed within 1 to 3 business days of payment confirmation.
2. During periods of high demand (e.g. promotions or holidays), processing may take slightly longer.
3. You will receive a confirmation e-mail including a tracking number once your order has been shipped.

Delivery Options

1. Standard: Economical delivery with estimated lead times of 3 to 7 business days (depending on destination).
2. Expedited: Expedited delivery with estimated lead times of 2 business days (depending on destination).
3. Express: Express delivery with estimated lead times of 1 business day (depending on destination).
4. Local pickup (if available): You can pick up your order at our warehouse located at 2760 Chemin Ste-Anne, Lévis, Québec, Canada, G6J 1H9.

Delivery Zone

1. Canada and United States: Standard, Expedited and Express delivery available.
2. International: Standard and Express delivery available.

At RigCraftor, we understand how important it is for your packages to arrive in perfect condition. That’s why we offer optional shipping insurance on our website to protect your purchases against damage or loss during transit.

How to Subscribe to Shipping Insurance:

1. During checkout on our website, you will have the option to add shipping insurance to your order. This option provides you with additional peace of mind for your purchases.

What Shipping Insurance Covers:

1. Damaged Packages: If your package arrives damaged, the insurance covers the cost of replacement or reimbursement for the product.
2. Lost Packages: If your package is declared lost by the carrier, the insurance allows you to receive a refund or replacement.
3. In the event of a refund, customs duties, taxes, and import fees will also be reimbursed.
   

How to File a Claim:

1. Report the Issue: Contact us within 7 business days of receiving the package (or the estimated delivery date for lost packages) at support@rigcraftor.com.
2. Provide Required Evidence:

• Photos of the damaged package (if applicable).
• Proof of delivery or tracking information for the package.
• Any other documentation requested by our team.

Claim Processing: Our team will review your request within 7 business days and inform you of the next steps (replacement, refund, or other solutions).

Exclusions:

1. Damage caused by misuse or improper installation of the product.
2. Errors in the delivery address provided by the customer.
3. Products damaged after delivery and acceptance by the customer.

At RigCraftor, we are committed to providing quality products that meet the needs of our customers. If, for any reason, you are not completely satisfied with your purchase, we have a return policy in place to ensure your satisfaction.

General Return Conditions

1. Products may be returned within 30 days of purchase. 
2. The product must be in its original, unused condition and in its original packaging. Products showing signs of wear or damage will not be accepted.
3. A receipt or proof of purchase is required to process the return.

Defective Products

1. If the product has a manufacturing defect, please contact our customer service department by e-mail at return@rigcraftor.com within 7 days of receipt of the product to arrange a full refund.
2. In this case, we will cover the cost of return and replacement.

Damaged Products

1. Please note that RigCraftor cannot be held responsible for damage caused in transit.
2. We offer you the option to add shipping insurance at checkout, covering the full value of your product in case of loss or damage due to external factors. 

Return Shipping Costs

1. For returns not related to a defect, the customer is responsible for return shipping costs.
2. Customs duties, taxes, and import fees are non-refundable, unless the product is defective.
3. In the case of an approved refund, the amount will be refunded minus the return shipping costs and any applicable customs duties, taxes, or import fees.
   

Returns Process

1. Please contact us by e-mail at return@rigcraftor.com to initiate the return.
2. Follow the shipping instructions we will provide by e-mail.
3. Once the product has been received and inspected, the refund will be processed within 10 business days.

Return Exclusions

1. Customized products are not eligible for return or exchange, except in the case of a manufacturing defect.
2. Sale items may not be eligible for return, unless otherwise stated.

At RigCraftor, we pride ourselves on providing high-quality products designed to last and keep you safe. Our warranty covers defects in workmanship and materials, but excludes normal wear and tear and damage due to misuse.

The warranty period for RigCraftor products is one year from the date of purchase.

Warranty Coverage

1. The warranty covers defects in workmanship and materials that may affect the product's performance. 
2. The warranty applies only to first-time purchasers and is non-transferable.

Warranty Exclusions

1. Damage caused by misuse, abuse, improper installation, or modification of the product is not covered.
2. Normal wear and tear, such as scratches, dents or discoloration, are not covered.
3. Damage resulting from improper storage or exposure to extreme elements is also excluded.

Warranty Claim Procedure

1. To make a claim, please contact our customer service department by e-mail at warranty@rigcraftor.com, providing the following information:

• A detailed description of the problem and damage.
• Proof of purchase
• Photos of the product and damage

After evaluation, if the defect is covered by the warranty, we will offer you a replacement or partial refund at our discretion.  

Limitation of Liability

1. RigCraftor is not liable for indirect, incidental or consequential damages arising from the use of the product. 

We provide a comprehensive selection of safety tools tailored for truckers, including ladders, strap launchers, and more.

All orders are subject to product availability. If an item you ordered is temporarily out of stock, we will notify you promptly, provide an estimated delivery date, or issue a full refund using your original payment method.

We accept all major credit cards, PayPal, Bank Deposit, Apple Pay, Shop Pay, Google Pay and Sezzle.

For assistance with your Sezzle payments, you can reach the Sezzle support team by email at shoppersupport@sezzle.com or call 1-888-540-1867. Their team is available from 8:30 AM to 5:00 PM CST Monday through Friday.

If you’re interested in purchasing multiple products, please reach out to us directly.

Service en français +1 418-317-5956

Service in english +1 855-278-2520

Or contact us by e-mail at sales@rigcraftor.com

RigCraftor enhances efficiency by simplifying frequent, daily tasks: accessing vehicles, securing cargo, handling straps, storing tools, and reducing unnecessary movements. Purpose-built tools allow crews to execute operations faster, with less effort, and with greater consistency.

The main applicable product lines include heavy vehicle and semi-trailer ladders, strap launchers for load securing, as well as essential accessories such as cargo hooks, strap winders, storage brackets, and material handling assistance tools.